Screentime Technical Support
Get Help Faster!
If you have a question about one of our products, there are several places you can get answers.
FAQs
Each product has it's own set of FAQs:
We write FAQs covering most tech support calls we receive so there is a good chance your answer is here.
Forums
The Screentime forums are a great place to post questions. Screentime engineers monitor them and other users contribute as well.
If you can't find an answer your question, send an email to our tech support staff. We will respond within one business day, usually sooner.
To speed a resolution to your issue, please clearly state the problem and include the following information:
Product name and version -- i.e. Screentime for Flash Version 3.8
Platform and Operating System -- i.e. Windows XP Home
Phone
We answer the phone on weekdays from 9am USA East Coast time to 8pm USA East Coast time.
USA & Canada: (800) 622-7723
Outside the USA: +1 (760) 747-5995
AOL / .Mac / Mobile Me Instant Messaging
AOL / .Mac IM: Screentime1@mac.com
AOL / .Mac IM: allotrope@mac.com
Updates
Check the product's update page for instructions on how to get the latest version of the software: