Screentime Technical Support
Get Help Faster!
If you have a question about one of our products, there are several places you can get answers.
FAQs
Each product has it's own set of FAQs:
We write FAQs covering most tech support calls we receive so there is a good chance your answer is here.
Forums
The Screentime forums are a great place to post questions. Screentime engineers monitor them and other users contribute as well.
Instant Message
AOL / iChat: screentime1@mac.com
AOL / iChat: allotrope@mac.com
Phone
We answer the phone on weekdays from 9am USA East Coast time to 8pm USA East Coast time.
USA & Canada: (800) 622-7723
Outside the USA: +1 (760) 747-5995
Create a Support Ticket
If you can't find an answer your question, contact our support staff by creating a support ticket. We will respond to you question within one business day -- usually sooner.
Using your ticket number you will be able to track the status of your question online.
Get an Update
Check the product's update page for instructions on how to get the latest version of the software: